Description

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PRACTICAL COVERAGE OF BUSINESS PROCESS MANAGEMENT FUNDAMENTALS

This concise, easy-to-understand guide provides a straightforward introduction to the tools and techniques required to implement business process management (BPM), and how it can benefit any organization. Written by an instructor at the BPM Institute, What Is BPM? explains the management strategies, integratedmethodologies, and software solutions essential to a successful enterprise-wide BPM implementation. Discover how to roll out a systematic approach to continuous process improvement in your organization and deliver sustained operational performance.

Find out how to:

• Identify value chain processes within your organization
• Understand the document, assess, improve, and managephases of BPM
• Select process improvement tools, such as process mapping, Six Sigma, and Lean
• Transform to a process-managed enterprise
• Evaluate BPM software and platforms

About the Author

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Marvin Wurtzel is a Principal Consultant for Marvin M. Wurtzel & Associates, a business process management consulting firm. He is a Project Master Black Belt and has consulted, trained, and facilitated process improvement teams for such firms as ATT, Merck, JP Morgan Chase, Fidelity, and the U.S. Coast Guard. Wurtzel is a Fellow in the American Society for Quality, a Malcolm Baldrige National Quality Award Examiner, a Certified Quality Engineer, Certified Reliability Engineer, and a Master Black Belt (Six Sigma). He is a regular speaker and instructor at the BPM Institute and an adjunct member of the faculty at Florida Atlantic University, in Boca Raton, FL, National Graduate School, in Falmouth, MA, and Northeastern University, in Boston, MA.