Description

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The emerging generation of research and academic library users expect the delivery of user-centered information services. 'Apomediation' refers to the supporting role librarians can give users by stepping in when users need help. Library 3.0 explores the ongoing debates on the "point oh" phenomenon and its impact on service delivery in libraries. This title analyses Library 3.0 and its potential in creating intelligent libraries capable of meeting contemporary needs, and the growing role of librarians as apomediators. Library 3.0 is divided into four chapters. The first chapter introduces and places the topic in context. The second chapter considers "point oh" libraries. The third chapter covers library 3.0 librarianship, while the final chapter explores ways libraries can move towards '3.0'.

About the Author

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Tom Kwanya is a Knowledge Management specialist, based in South Africa. His areas of research include social networking and media, innovation in research libraries, knowledge management, and public relations in libraries.

Christine Stilwell is Professor of Information Studies and Co-ordinator of the Doctoral and Honors Programs at the University of Kwazulu-Natal, South Africa.

Peter Underwood is Honorary Professor of the University of Kwazulu-Natal and Emeritus Professor and former Chair of Librarianship of the University of Cape Town, South Africa. He is the co-author of "Freedom of Information in the Developing World: Demand, compliance and democratic behaviour" (2010, Chandos Publishing).